After several months of hard work, challenging the business plan, crafting the technical architecture, making developments, evaluating mathematical models of web performance, QA testing and organizing everything, it's time to open the gates and offer the service to our customers. How exciting!
When I started to evaluate this business opportunity and asked myself what added value I could bring to the over-saturated market of web monitoring, I just thought "quality". As a web professional and software architect, I had to deal with quality of service issues so many times I can't even count. It was time to bring something new to this market. To create new metrics, to create new ways of evaluating the performance of web applications.
Competition are doing great thing, but to be alerted when a website is down is inadequate, we need ways to prevent this to happening, to be alerted when the quality of service degrades, because most of the time overhead and resource contention can be predicted with an analytical model based on the monitoring data collected.
That's how our qMark and QoSoRP indicators were born: as accurate measures of quality of service, specifically created for the web, that we can observe reliably over time and use to assess quality and performance.